Duke Energy customers have used more energy this summer as temperatures have soared, a release from Duke Energy Area Manager Steve Bahr said.
"For instance, in July our Indiana customers used 21 percent more power than the same month last year," Bahr said. "Higher energy usage also means higher energy bills. We have some programs that can help customers manage their summer electric bills."
Bahr suggested the following remedies to assist customers with high energy costs:
* Budget Billing. The free service is an easy way to manage bills by enabling customers to pay a consistent amount each month. It helps smooth out spikes in bills due to extreme temperatures.
* Online Services. "We talk to thousands of customers each day who have general questions about their bills," Bahr said. "Our Online Services program is a way for customers to compare their bills from month-to-month, see weather data affecting electric usage; gather energy saving tips and learn more about their personal energy use."
"Finally, it is important for any customer who is having bill payment problems to contact us right away," Bahr said. "We know that this summer's bills could present challenges for our customers and good communication can be key to getting help."