Tuesday broadband interruption caused by equipment failure

Thursday, March 31, 2011

Cinergy MetroNet customers in the Greencastle area experienced an interruption in service Tuesday morning that was the result of equipment failure.

The company originally intended to have their network down during the night to perform routine maintenance work on their broadband servers. The equipment failure caused service interruptions to last until 11 a.m, with some sporadic service earlier in the morning.

Marianne Cox, who works in community relations with Cinergy said the issue was "Too technical and involved to be able to explain easily."

In a press release from the company, Kevin Stelmach, the general manager of Cinergy Metronet apologized for the outage.

"Despite our best planning, sometimes things happen outside of our control that can affect our services. We recently experienced one of these events. Our staff worked hard to fix the problem," Stelmach said. "We apologize for the inconvenience this outage may have caused. Our customers are very important to us and we will continue to focus on providing the best possible service in Greencastle."

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  • kinda blows the whole theory about cable being more reliable than DishTV

    -- Posted by Trying hard on Thu, Mar 31, 2011, at 6:56 AM
  • They also took away one of the channels and raised the price of the monthly service! Hello dish TV!

    -- Posted by gadgetguy on Thu, Mar 31, 2011, at 7:53 AM
  • That is what happens when a company gets sold over and over. Greencastle on tha back burner again! No customer service with this comapny after their last management ownership Change...Ghange is Good goes along with the politics!!

    -- Posted by macvrod on Thu, Mar 31, 2011, at 8:34 AM
  • Having both TV & Internet through Cinergy, we were left with basically no access to world and local news and events during the outage. Thank God for our weather radio or we would have been at a real risk. I do wonder though, how many people had a serious increase in their daily productivity during the outage?

    -- Posted by miraclemom3 on Thu, Mar 31, 2011, at 10:01 AM
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