Mill Pond Health campus gets customer service award

Sunday, May 11, 2014

Mill Pond Health Campus received the Platinum Award for excellence at The Trilogy Health Services 2014 Spring Meeting April 22-24 in Nashville, Tenn.

The award was based on customer satisfaction results from a semi-annual survey that is sent to residents' family members. Mill Pond received recognition for its customer satisfaction scores in staff attitude, quality of nursing care, food quality, activity programming and appearance/cleanliness

"We are excited and pleased to receive such great recognition," Brooke Trissel, Mill Pond community service representative, said. "We value the fact that our customers have given us their stamp of approval.

"Our goal is to exceed the expectations of our residents and their families every day by delivering the best care possible. I feel very fortunate to lead such a wonderful team of healthcare professionals."

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