Vectren extends call center hours, encourages customers to sign up for assistance programs

EVANSVILLE -- In preparation for the upcoming heating season, Vectren Energy Delivery (Vectren) is extending its call center support hours for the month of October.

October is traditionally an active month for natural gas customers who are preparing for colder temperatures by reconnecting gas service or inquiring about energy assistance programs.

Currently, customers can call 1-800-227-1376 and speak to a customer service specialist Monday through Friday from 7 a.m. to 7 p.m. In addition to the regular service hours, customer service specialists will be available Saturdays in October from 8 a.m. until.

"It is important to increase our flexibility during this busy season," said Jon Luttrell, Vectren vice president of information technology and customer service. "As we prepare to enter the heating season, we often see higher than normal call volumes during regular business hours and are offering the seasonal Saturday hours as a benefit to our customers."

Additionally, low-income customers are encouraged to call 1-800-872-0371 to locate their nearest community action agency and apply for financial assistance through the state's Energy Assistance Program (EAP).

To qualify, a customer's gross household income must be at or below 150 percent of the federal poverty level, which would be $33,525 for a family of four. All eligible natural gas customers who enroll in the state's EAP through local community action agencies will automatically be enrolled in the Universal Service Program, (USP) which provides additional gas bill reductions as well as crisis assistance to working poor families.

Customers are also encouraged to apply for all residential (home or rental) weatherization programs, including programs available from the State of Indiana through the American Recovery and Reinvestment Act. Customers who are at or below 200 percent of the federal poverty guidelines, which would be $44,700 for a family of four, may qualify for these weatherization programs.

For more information or to access Vectren's self-service options, including billing and payment options, rebates on energy efficient appliances, energy conservation tips and account information, visit http://www.vectren.com.

Vectren provides gas and/or electricity to more than one million customers in adjoining service territories that cover nearly two-thirds of Indiana and west-central Ohio.