Greencastle Sears gets honored for outstanding customer service

Monday, May 2, 2011

The Sears Hometown Store of Greencastle, located at 27A Putnam Plaza, has been named a 2011 Sears Hometown Store Premier Dealer.

The annual award recognizes Sears Hometown Stores across the country consistently offering the best customer service, outstanding store performance and standards, as well as exhibiting local community involvement.

In January 2011, the Greencastle store was one of only 190 locations across the U.S. to receive the national recognition at the annual Hometown Celebration in Orlando, Fla.

"To be honored as a Premier Dealer is a great achievement not only for our store, but also for the community we strive to serve every day," said Mike Hausman, owner and operator of the Sears Hometown Store in Greencastle. "We could not have earned this without the support of our community, and we want to thank our customers for shopping with us throughout the year."

Only 20 percent of Sears Hometown Stores receive the annual award, and this year, each store receiving Premier Dealer status will be given the opportunity to participate in an exclusive charitable event in 2011 to help support their community.

One recent example of charitable giving by the Greencastle store is participation in the Senior Center Food Pantry and Sheltering Wings.

"We are thrilled to designate Michael Hausman and the Sears Hometown Store of Greencastle a Premier Dealer, as a testament to the hard work and dedication shown each and every day to support the community," said Will Powell, president of Sears Hometown Stores. "We are committed to continually assisting Hometown Stores and their communities, so that customers everywhere can shop closer to home and enjoy the quality and value found at Sears."

Sears Hometown Stores are a unique retailing concept; they combine the value, selection and services associated with larger retail stores but are owned and operated by a member of the local community. Sears Hometown Stores focus on providing customer service along with a wide assortment of appliances, tools, electronics, fitness equipment and lawn and garden merchandise.

In addition, Sears Hometown Store associates can order anything from the entire selection of merchandise offered by Sears Holdings, including apparel, footwear, jewelry and much more. This unique format allows customers in small communities to have access to the products and brands usually found only in Sears stores.

Sears Hometown Stores were developed 17 years ago to serve Sears customers in locations outside of major metropolitan cities. There are currently more than 920 Hometown Stores throughout the U.S. and Puerto Rico.

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