Vectren customers reminded of end to moratorium

Wednesday, March 13, 2013

As the winter heating season comes to a close, Vectren reminds customers the regulatory moratorium, which prevents utilities from disconnecting customers who meet low-income guidelines and have received federal and state utility heating assistance, will expire on Friday, March 15.

Customers who have received a disconnect notice or, regardless of household income, need bill payment assistance are urged to contact Vectren at 1-800-227-1376 to make payment arrangements and avoid potential disconnection.

"We have a number of programs, resources and payment options in place that can help customers who may be experiencing financial hardship or have found themselves behind on bill payments," said Jon Luttrell, vice president of information technology and customer service

"In light of these challenging economic conditions, we've continued several programs to help Hoosiers manage costs. These include second chance options for those who have previously broken payment arrangements and limited financial assistance for those that do not qualify for state or federal assistance."

Choose from the following free Vectren billing and payment options to help prevent or minimize any potential high-bill issues that often arise during the colder, winter months.

Payment Arrangement: Customers having difficulty paying bills in full can request a payment arrangement to fulfill the obligation in smaller increments over a set period of time. Eligible customers can request a payment arrangement for free by calling 1-800-227-1376.

Energy Assistance Program (EAP): State and federal utility assistance dollars are still available for income-eligible customers. Those that fall below 150 percent of federal poverty guidelines should visit their local community action agency to sign up for EAP. Visit or call 1-800-382-9895 to locate the local community action agency.

Universal Service Program: Natural gas customers who qualify for EAP will be automatically enrolled in the Universal Service Program (USP). The USP provides a discount on natural gas bills of eligible low-income customers from December through May.

Customers are also encouraged to apply for all residential (home or rental) weatherization programs, including programs available through community action agencies and Energizing Indiana, which can be accessed at or by calling 1-888-446-7750.

Finally, all customers are encouraged to follow a number of free and low-cost energy conservation tips to help reduce gas consumption year-round. Many more tips, including rebates on high-efficiency appliances, can be found at or by calling Vectren's Conservation Connection contact center at 1-866-240-8476.

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