Duke Energy invites Greencastle customers with billing questions to meet with customer service reps

Duke Energy Indiana invites customers in the Greencastle area to talk face-to-face with customer service representatives about their electric bills.

On Tuesday, Wednesday and Thursday, Feb. 14, 15 and 16, and again the following week on Tuesday, Wednesday and Thursday, Feb. 21, 22 and 23 Duke customer services representatives will be on hand at the Duke Energy district office in Greencastle, 1400 E. Indianapolis Rd., each day from 7 a.m. to 6 p.m. to answer questions about electric bills.

Greencastle area customers have been among those who have raised questions about recent high energy bills, a Duke spokesman said.

Customers will be served on a first-come, first-served basis during the sessions. Customers must bring a driver’s license or other valid identification.

Representatives will discuss account information only with customers whose name or names are listed on the account. Customers may also bring a copy of their latest Duke Energy bill.

Duke Energy Indiana’s operations provide about 6,800 megawatts of owned electric capacity to approximately 810,000 customers in a 23,000-square-mile service area, making it the state’s largest electric supplier.