Vectren debuts enhanced bill design, paper and electronic

Sunday, August 10, 2014

Vectren customers receiving their monthly billing statement will notice a change in the look and feel from what they traditionally open from their mailbox or receive in their email inbox.

An enhanced bill design will provide customers the opportunity to view their account information in an easy-to-read format along with improved historical charts which allow customers to compare energy usage over time.

"We've taken our customers' feedback into consideration when redesigning the bill," Vectren vice president of customer energy solutions Robbie Sears said. "Customers wanted more account information and important messaging to be located on the bill versus separate inserts, and the new format will allow us to deliver on those requests, which include providing monthly energy efficiency or safety tips."

For customers who receive their statements via email, currently at 20 percent and growing, they too will notice enhancements as bills will now be presented in hypertext markup language (HTML) format, as opposed to the electronic link previously used.

The new HTML format makes the bill amount and due date more prominent, allows the display of important customer messages and features links to other online customer service solutions.

Should there be questions on how to interpret the new bill format, view examples or enroll in our popular electronic billing (eBill), customers can visit or reach Vectren's customer service representatives at 1-800-227-1376.

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