Menu
HMSB Insurance expands to Brazil by merging with Gasway
BRAZIL — HMSB Insurance already had branches in Rockville and Montezuma in addition to its home base in Greencastle — and increased its customer service area to Brazil recently with a ribbon-cutting ceremony for its new office in Clay County.
HMSB, under the direction of Keith Brackney, has merged with Gasway Insurance at 356 E. National Ave. in Brazil. HMSB purchased Gasway’s business, and Gasway has retired.
“This move gives us greater access to carriers, enhanced customer service and many other benefits HMSB has to offer to improve your customer experience,” Brackney said.”Simply continue using the very same contact points you’re used to. You are now free to utilize services at any of our convenient locations.”
The Brazil office will be open from 9 a.m. to 5 p.m. Monday through Friday. The phone number is 812-446-2561.
“We handle every type of insurance,” Brackney said. “Commercial, farm, personal lines, life and health,” Brackney said.
Providing quality customer service during business hours is something which Brackney prides his business upon.
“At HMSB, we take great pride in the level of service we provide,” he said. “When you allow us the privilege of representing your insurance needs, you can be certain you will receive the attention you deserve. We understand there are many choices for insurance coverage in today’s marketplace. We believe in earning your business and retaining it by providing you with consistent service and efficiency.”
Brackney noted that in addition to their agent, customers will be assigned to a customer service representative who will assist with their accounts.
“Each of our account management representatives is fully licensed with many years of experience,” he said. “Although we utilize the latest technologies available in our agency, we will never allow it to interfere with your ease of doing business with us. You will always reach a live person during business hours when you call our office. You will be promptly directed to the correct individual to immediately address the reason for your call.
Business can also be conducted when the office is not open.
The company’s website address is hmsbins.com, and Brackney takes pride in working hard to make conducting business as easy as possible.
“Our web presence is being constantly updated to be certain you also have great access and information 24/7 online,” he said. “We understand the sole reason you purchase insurance is so that we will be there during a critical and often stressful time in your lives. We monitor the claims process from start to finish assuring you receive prompt and efficient processing from the moment you turn in your claim.
“When you select HMSB Insurance, you are not just acquiring a policy to protect your needs; you are becoming a member of our agency family.”