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Friday, Apr. 29, 2016

Hopper wins national honor

Friday, February 19, 2010

(Photo)
Bobby Hopper
GREENCASTLE -- As general manager of the McDonald's restaurant in Greencastle, Bobby Hopper is dedicated to serving his customers and the community.

That dedication was recognized in a big way recently when Hopper was awarded the McDonald's Corp.'s 2009 Outstanding Restaurant Manager Award.

"The Outstanding Restaurant Manager Award is a nation-wide honor that recognizes managers from owner-operator and McOpCo restaurants for performance above and beyond the average norm," information at the McDonald's corporate Web site said. "This award recognizes up to 10 percent of our top restaurant managers across the entire United States system."

Hopper was honored Wednesday when he attended the annual store managers' meeting at the Colts Pavilion in Indianapolis.

"That was when I found out I won the award," he said. "It was a complete surprise."

Criteria for the award include operational excellence, customer service and business building. Selection teams from each region are formed, and those teams review nominations and select award winners.

"This really sets us apart as a store and an organization," Hopper said.

Hopper was humble about the honor.

"It's not me who did it," he said. "It's the managers and the crew and the way they treat the customers. This is a small town, and the trick is to make (the Greencastle McDonald's) a place people want to come back to, and they have made that happen."

Hopper said the Greencastle store's sales and guest counts increased last year. In addition, scores on an employee commitment survey, which measures how happy employees are at their jobs, increased 12 percent.

"We have very low turnover here, which is very rare in this business," Hopper said.

Hopper, who has worked for McDonald's for two-and-a-half years, was quick to point out that his staff has also won an award recently.

The corporation's Super Saturday contest rates stores on transactions, kitchen times, counter times and drive through cars. The Greencastle store is currently ranked third its region, which includes 600 stores.

"They're consistently in the top," Hopper said. "They've done a great job."

The Greencastle McDonald's, which is in the Indianapolis corporate region, is under the Jedele Enterprises umbrella. Jedele also owns McDonald's restaurants in Cloverdale, Crawfordsville, Brazil and Mooresville.


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Good Job! Your hard work has paid off and has not gone unnoticed.

-- Posted by Reader2 on Fri, Feb 19, 2010, at 8:54 AM

Great job Bobby!!! And thank you for helping out with the community so much!

-- Posted by greencastlemomof2 on Fri, Feb 19, 2010, at 9:00 AM

HEY HEY BOBBY! Way to go! :)

-- Posted by annoyed_citizen on Fri, Feb 19, 2010, at 9:56 AM

Congrats Bobby! The store has grown SO much since you took over. It says something that employee turnover seems to be nil. Even in this economy with jobs as scarce as they are, alot of fast food places have just as high if not higher turn over. Not so at this store and that says alot about the enviroment created by management and how the employees perceive their worth across the board. Great work!

-- Posted by deep_south_bound on Fri, Feb 19, 2010, at 1:20 PM

Thanks everyone. The employees are what makes the store and I a success. They are the best! It is also to work in a community that the guest are so supportive.

-- Posted by hopperbc on Fri, Feb 19, 2010, at 4:33 PM

Congratulations Bobby!! Good to see this happen to a good Christian man....proving nice guys and people who live under God's watchful hand do succeed!!

-- Posted by HelloMcFly on Fri, Feb 19, 2010, at 9:13 PM

The food is good.You're a nice person with lots of christianity.

-- Posted by JakeS on Fri, Feb 19, 2010, at 9:28 PM

Way to go, Bobby! The store has definitely improved since you took over. Sometimes, nice guys finish first, and you deserve it!

-- Posted by cll on Fri, Feb 19, 2010, at 11:14 PM


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