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Tuesday, Oct. 6, 2015

Greencastle switches to invoice utility billing

Wednesday, May 26, 2010

GREENCASTLE -- Beginning today, Greencastle Municipal Utilities customers will be seeing a change in the way their bills are delivered.

The city has switched from postcard billing to full-statement billing, so this month's bill will be arriving in a windowed envelope, not the familiar colored postcards. The full invoice will feature expanded information as well as a tear-off section at the bottom.

Greencastle Clerk-Treasurer Teresa Glenn said the change was made for several reasons, but one of the main is privacy. Court cases around the country have ruled that postcard billing is a breach of the customer's privacy.

Through invoice billing, customers will also get much more information. The bills will feature bar graphs with a location's water usage over the previous 12 months, as well as other information the city wishes to provide.

This month's bills feature information about the Greencastle Farmer's Market.

While the change may be confusing to customers at first, Glenn said she believes it will be to their benefit.

"People just need to read it carefully. It's very self-explanatory," she said. "I think they'll like it once they see it and get used to it."

Additionally, while envelopes cost more than postcards to mail, the city will be saving money with the new system. The envelopes will qualify for a bulk rate that is only slightly more expensive than the postcards were.

The real savings comes in the printing of the bills themselves. Rather than having to order pre-printed postcards, they will be able to print the entire bill in house.

Anyone with questions about their new bills should contact the utility department at 653-2638.

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A number of North American utilities are finding ways to optimize their billing platforms to dramatically lower costs and avoid having to pass the ever-increasing paper and postage expenses onto their customers.

Getting a significant number of customers to sign-up for electronic bill presentment and payment has proven to be a challenge for most utilities. Adoption of electronic bill presentment and payment by utility customers across the U.S. has averaged less than 6% over the first three years, with more than half of these customers still receiving their bills in the mail.


-- Posted by Utility Billing on Wed, May 26, 2010, at 2:45 AM

I would still much rather pay my bill online - its better for the environment, its easier and cost effective for the consumer, and bills are more likely to be paid on time that way. Why don't we figure out a way for the city residents to be surveyed about whether they would use paperless billing for their utilities?

-- Posted by ttocs on Wed, May 26, 2010, at 7:38 AM

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